As per MPRD – the phone list that they service.
Customer to send by royalmail special next day delivery (customer’s cost)
Add a no fix no fee policy, if can't fix phone then still deduct p&p costs (£7.99)
Before phone is sent, request customer to either clear password or provide password to ensure phone is working and not breach data protection, reminder to back-up data, remove and keep sim, remove and keep memory card. Customer’s privacy will not be invaded.